Voxel Outpost

Privacy Policy

Last updated: 23 February 2026

1. Introduction

Welcome to Voxel Outpost ("we," "our," or "us"). We are committed to protecting the privacy and security of our users, especially children. This Privacy Policy explains how we collect, use, and protect information when you use our gaming platform and related services.

2. Information We Collect

Account Information

  • Username and display name
  • Email address (for parent accounts)
  • Age verification information
  • Parent/guardian contact information

Usage Information

  • Gaming activity and preferences
  • Communication logs (for safety purposes)
  • Platform usage statistics
  • Device and connection information

3. How We Use Your Information

  • Provide and maintain our gaming platform services
  • Ensure child safety through monitoring and parental controls
  • Facilitate safe communication between users
  • Improve our services and user experience
  • Comply with legal obligations and safety requirements

4. Child Privacy Protection

We take special care to protect children's privacy in accordance with UK GDPR, UK Age Appropriate Design Code (AADC), and international child protection standards:

  • Verifiable parental consent required for children under 13
  • Limited data collection from child accounts (data minimization)
  • No behavioural advertising or profiling of users under 18
  • No targeted advertising to children
  • Parental access to child account information at all times
  • Regular safety monitoring and AI-powered content moderation
  • Privacy settings default to "high privacy" for children
  • Geolocation services disabled by default for children

For Kids: We've created a special Privacy for Kids page that explains how we keep you safe in easy-to-understand language with pictures!

5. Profiling, Tracking & Advertising

✓ What We DON'T Do:

  • NO Profiling: We do NOT create behavioural profiles of users under 18 for any purpose
  • NO Targeted Advertising: We do NOT show personalized advertisements based on your behavior
  • NO Third-Party Tracking: We do NOT allow third-party trackers or advertising networks on our platform
  • NO Cross-Site Tracking: We do NOT track your activities on other websites
  • NO Data Selling: We do NOT sell personal data to third parties (default for all users)
  • NO Nudge Techniques: We do NOT use psychological techniques to encourage extended use by children

✓ What We DO Collect (with consent):

  • Anonymous Analytics: Aggregate, non-personal statistics to improve our service (no individual tracking)
  • Safety Monitoring: AI-powered content moderation to protect users (not for advertising)
  • Usage Statistics: General platform usage to improve features (anonymized, not linked to individuals)
  • Performance Data: Technical data to fix bugs and improve performance

UK AADC Standard 12 Compliance: We explicitly do NOT engage in profiling of children. For users 18+, any data processing is transparent, limited, and requires explicit consent.

6. Cookies & Similar Technologies

We use cookies and similar storage (like localStorage and sessionStorage) to run the service and remember preferences. You can choose whether to allow optional storage via the cookie banner. Essential cookies are always on because they are required for security and sign-in.

Essential cookies (required)

  • Authentication/session cookies and security tokens (sign-in, CSRF protection, fraud prevention).

Optional storage (your choice)

  • Theme and appearance preferences.
  • Chat panel layout and last-opened chats.
  • Call device and provider preferences.
  • PWA install prompt dismissal.

Third-party widgets are only loaded after you allow optional storage. You can change your choice at any time via .

7. Data Security

We implement robust security measures to protect your personal information, including encryption, secure data storage, regular security audits, and restricted access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention Policy

We retain personal data only as long as necessary to provide our services and comply with legal obligations. Our retention periods are:

  • Active Accounts: Personal data retained for the duration of your account
  • Deleted Accounts: 30-day grace period after deletion request, then permanent deletion
  • Messages & Content: Deleted with account, except where required for safety/legal purposes
  • Moderation Logs: Retained for up to 7 years for legal compliance and child safety
  • Parental Consent Records: Retained for duration of child account plus 2 years (regulatory requirement)
  • Anonymized Analytics: May be retained indefinitely after personal identifiers removed

30-Day Grace Period: When you request account deletion, your account is deactivated immediately but not permanently deleted for 30 days. During this time, you can cancel the deletion and reactivate your account. After 30 days, all personal data is permanently and irreversibly deleted from our systems (except where legally required to retain).

9. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right to Access (Article 15): Request a copy of all personal data we hold about you
  • Right to Rectification (Article 16): Correct inaccurate personal information
  • Right to Erasure (Article 17): Request deletion of your account and personal data (30-day grace period)
  • Right to Data Portability (Article 20): Export your data in machine-readable format (JSON)
  • Right to Object (Article 21): Object to data processing for specific purposes
  • Right to Restrict Processing (Article 18): Limit how we use your personal data

For Parents: You have the right to access, update, or delete your child's information at any time through the Parent Zone. You can also export all of your child's data.

How to Exercise Your Rights:
• Data Export: Visit Settings → Privacy → Export My Data
• Account Deletion: Visit Settings → Privacy → Delete Account
• Other Requests: Email voxeloutpost@79it.uk
We will respond to all requests within 30 days as required by UK GDPR.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Seventy Nine IT Ltd
Email: voxeloutpost@79it.uk
Address: Winchester, United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

UK Age Appropriate Design Code (AADC) Compliance

This service is designed to comply with the UK Age Appropriate Design Code (Children's Code). We apply age-appropriate protections including:

  • Privacy settings set to "high privacy" by default for children
  • No profiling or behavioural advertising for users under 18
  • Geolocation services disabled by default for children
  • No "nudge techniques" to encourage extended use by children
  • Parental controls and oversight for all child accounts
  • Age-appropriate terms and transparency information